IT support: your technology infrastructure, always on and protected
We ensure the continuity of your business with proactive maintenance, expert technical support and quick solutions for your equipment, networks and systems.
Comprehensive maintenance
Concentrate on your business, we take care of your technology.
At Aritmos, we know that your IT infrastructure (hardware, systems, networks) is critical.
We take care of the complete maintenance so that your technology is always available and working efficiently. Our service covers any eventuality, from after-sales assistance to urgent technical support and hotline, adapting to your needs with different maintenance agreements for networks, equipment and systems.
For companies looking for a complete IT outsourcing solution, we offer Full Service: a comprehensive support agreement for your network and equipment with a guaranteed response time of 8 working hours. Our qualified technical team, equipped with the most advanced tools, keeps your infrastructure in perfect condition.
We take care of the complete maintenance so that your technology is always available and working efficiently. Our service covers any eventuality, from after-sales assistance to urgent technical support and hotline, adapting to your needs with different maintenance agreements for networks, equipment and systems.
For companies looking for a complete IT outsourcing solution, we offer Full Service: a comprehensive support agreement for your network and equipment with a guaranteed response time of 8 working hours. Our qualified technical team, equipped with the most advanced tools, keeps your infrastructure in perfect condition.
When a hardware failure threatens your production, our technical support minimizes the impact so your business doesn't come to a standstill.
Access to specialized and certified technicians in the solutions you use, with a deep knowledge of your business processes.
Fast resolution guaranteed
Our commitment to less than 8 business hours response time and priority support ensures that your IT issues are addressed without unnecessary delays.
Expert and certified support
Rely on our team of specialized professionals, equipped with the most evolved means to manage and maintain your entire technological infrastructure.
Comprehensive IT coverage
From the IT network and operating systems to individual equipment and security, our service covers all eventualities in your technology ecosystem.
Proactive and preventive maintenance
We prevent incidents with previous analysis, regular technical visits, updates and personalized advice to optimize the performance of your system.
Business continuity assured
We minimize downtime with replacement equipment and warranty management, keeping your business up and running even during repairs.
Urgent attention 24/7/365
For critical situations, you have a continuous hotline service, 365 days a year, guaranteeing your peace of mind.
Full Service A 360º approach to the prevention, correction and evolution of your network, systems and IT equipment.
Full Service is our most complete technological service. With it, your company’s technology is in the hands of highly qualified professionals who advise you to optimize the performance of your IT system on an ongoing basis.
PHASE 1
Comprehensive pre-analysis
We start with a thorough diagnosis of your current infrastructure:
- Computer network and connectivity.
- Computer equipment (servers, workstations).
- Operating systems and base software.
- Antivirus, anti-spyware and perimeter security systems.
- Backup systems and procedures.
- Internet and e-mail configuration.
PHASE 2
First level technical assistance and ongoing maintenance
We start with a thorough diagnosis of your current infrastructure. Once implemented, you enjoy complete coverage:
- Integral Maintenance: Proactive care of your equipment and network.
- Quick Response: Immediate Telephone Assistance (working hours) and Priority Technical Assistance at your home (less than 8 working hours).
- Expert Team: Dozens of specialized professionals at your disposal.
- Personalized Advice: Preventive technical visits, follow-up reports and system updates.
- Simplified Management: Annual network report, creation of backup procedures, management of guarantees with suppliers.
- Assured Continuity: Transfer to laboratory if necessary and transfer of replacement equipment to avoid interruptions.
Aritmos Responds How to access our hardware technical support
Your control center for support. Log in with your credentials to register new incidents, track the status of existing ones, consult the knowledge base and communicate with our team. It’s the most efficient way to manage your requests.
Remote technical support
Need direct help on your equipment? First contact our support team (via portal or phone) to get your access code. Then, click on the remote assistance button and enter the code so that our technicians can connect and help you.
Urgencies 24/7/365
For direct inquiries or urgent incidents that require immediate attention outside of normal business hours, please use our call center number. Remember to use the 24/365 service only for severe technological emergencies.
Software support
Hardware technical support
More than 40 years optimizing the technology that powers your business
Our expertise is not limited to software. We understand the critical importance of a robust and reliable IT infrastructure.
Our qualified team takes a holistic view, ensuring that your hardware, systems and software work in perfect harmony.
As a Sage Platinum Partner, we guarantee the highest level of knowledge and quality.
Our qualified team takes a holistic view, ensuring that your hardware, systems and software work in perfect harmony.
As a Sage Platinum Partner, we guarantee the highest level of knowledge and quality.
Expert team
Technicians who know your background and your particularities.
Proactive approach
Prevention, monitoring and constant updates.
Commitment to respond
Clear agreements and guaranteed service times.
Integral solution
From the network to the end equipment, we cover your entire IT ecosystem.
The peace of mind of knowing that your IT is in good hands
No one better than our customers with software or hardware contracts to give first-hand accounts of their impressions of the Aritmos Responde platform.
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Access Full Service
Contact an Expert
Access to specialized and certified technicians in the solutions you use, with a deep knowledge of your business processes.
An Aritmos expert will contact you to analyze your case.
An Aritmos expert will contact you to analyze your case.
